Frequently Asked Questions

MEMBERSHIP

Why should I become a member?

When you become a member, you can be informed about opportunities, innovations and campaigns and benefit from special shopping areas.

I forgot my password.

If you forget the password you set when you became a member, click on the " MEMBER ICON " at the top right of our website and click " Forgot your password ?" on the page that opens. You can set your new password by clicking on the link, entering your registered e-mail address or username, and clicking on the link to set a new password for your e-mail address.

Can I shopping without singing up?

Yes. For this, when you come to the " CART " step, you can complete the payment by entering your billing information in the " GO TO PAYMENT PAGE " section. We recommend that you order as a member so that we can track the information about your orders on the site.

ORDER

I want to cancel my order.

If you want to cancel your order that has not been shipped, you can quickly cancel it by going to the " MY ACCOUNT " section.

I want to change my order.

Please contact us when you want to change your order. You can make changes to orders that have not started production or cancel the order and request a new order.

Are shipping, transportation and assembly fees included in the price?

Shipping, transportation and assembly are included in our fees only within Istanbul. If out of town, shipping and shipping fee 15,000 TL It is included in our price for purchases over . 15,000 TL For purchases made under this category, we ship our products outside the city via our contracted cargo companies or warehouse companies on a " BUYER PAYS " basis.

How long is the warranty period?

Warranty period starts from the invoice date 2 years valid for a period of time. The product and all its parts are covered by our company's warranty. Even after the warranty period has expired, the parts requested for the product, etc. We continue to provide support for your needs at reasonable fees.

Can I pick up the product I ordered from the store?

You can pick up your orders from our Kağıthane - Istanbul store.

Can I change the color, fabric and size of the products?

On our products page, there is a color chart, fabric options and size options for the current product. You can choose the options that suit you, write them in the " I Want to Choose a Color " field, add them to the cart and complete your order.

What materials do you use in your products?

You can find all the information about the features of the product in the " DESCRIPTION " section of our products. You can also contact us and forward all your questions to our expert customer representatives.

DELIVERY

Can I change the shipping address?

Certainly. If you would like to change your billing or delivery address, please contact us.

What is the product delivery time?

In stock products 2 business days It is delivered to the cargo-warehouse company. For non-stocked products 7 to 25 days It is delivered to the cargo-warehouse company. You can contact us for detailed information about product delivery time.

To which cities are the products delivered?

Our products are shipped domestically and to all destinations. Contact us for your international requests. email or  telephone Please contact via.

RETURN

How can I return my product?

From the date the products are delivered 14 (fourteen) You can exercise your right of withdrawal by contacting us within the same day, provided that you receive approval. If you return the product you received, in the same condition you received it and without using it, along with the invoice, no legal or penal sanctions will be applied. If the invoice nature of the product to be returned is corporate, the product must be sent by issuing a return invoice. Refund due to exercise of the right of withdrawal; The box and packaging of the products to be returned must be complete and undamaged, including standard accessories, if any.

The product return was approved but my money was not refunded.

Refund process for an order you canceled 2 to 10 days It is completed within. The returned product process is listed below:
- After the product reaches us, its compliance with the return conditions is checked.
- If the product complies with the return conditions 2 to 10 days The return process is completed within .
- If the product does not comply with the return conditions, it will be sent back to your address.
The process by which the amount of the returned product is reflected on your card depends on your bank's return policy. 2 to 10 days It changes within.

What should I do if a broken/damaged product arrives?

If you receive a broken or damaged product when your order is delivered, our company is obliged to solve the problem as quickly as possible.

PAYMENT

What are the payment methods?

You can make your payments in two ways:
- Payment by credit/debit card
- Payment by money order / EFT: When paying by money order or EFT, do not forget to write your order number in the description section. Sending us the receipt after payment will speed up your order.
Your bank may organize campaigns and apply a higher number of installments than the number of installments you choose. It may offer services such as installment deferral. Such campaigns are at the discretion of your bank.
You can find our account numbers in the table below.

BUYER : FORSIT OFIS SYSTEMLERI INC. SINGING. TRADE. LTD. ŞTİ.
BANK: GARANTI BANK CAGLAYAN BRANCH
BILL NO : 629 58 44
BRANCH : 403
IBAN : TR38 0006 2000 4030 0006 2958 44

Can I pay in installments?

For purchases made from our website, you can complete your purchase by choosing the specified installments through our contracted banks. We have the option of up to 9 installments for the maturity difference.

Is payment available at the door?

We do not have a payment system at the door. You can make your payments by money order, EFT or credit card.

Is it safe for me to provide credit card information?

Forsit , Online Store has SSL CERTIFICATE and is registered with ETBİS. You can shop on our site with peace of mind.